We want you to have an active role in your child’s care. Please write out and bring your main questions and concerns. We will ask you for a complete personal and family medical history.
Special appointments may be requested for discussion of complicated problems.
We respect and value your time. We try to stay on schedule. You may call ahead to be advised if unavoidable delays or emergencies have occurred which may delay your appointment.
As you leave the office, the receptionist will schedule your next appointment. Please help them find the time most convenient for you.
To obtain the best possible care please tell the receptionist the name of your preferred physician or nurse practitioner at our office so that they can schedule your child’s appointment with them.
For non-emergency questions, please call us between 7:30 – 8:30 a.m 7 days a week. We are available by phone for emergency situations 24 hours a day, seven days a week.
When you call, please give your child’s name, age, exact symptom, and temperature.
Also have available the telephone number of your local pharmacy, and a pencil and paper.
During office hours, our staff members will answer your questions and direct you to
helpful resources. If you are calling about an emergency, please tell the receptionist so that you can be directed to the physician or nurse practitioner immediately.
Please call during regular office hours for test results. Be sure that we have your correct phone number so that we can call you concerning abnormal test results and upcoming appointments.
Please provide us with cell phone numbers and e-mail addresses if you have them.
Please complete refill requests online or call during office hours for prescription refills.
Have the pharmacy phone number available. Please allow 24 hours (Monday through Friday only) for completion of your prescription refill.
Please advise us of any situations needing special attention.
We need written authorization from you anytime information is needed by a third party (i.e., another physician, lawyer, insurance company, etc.). We will not release information to anyone other than parents/legal guardians without your permission.
We will coordinate your specialist and early intervention referrals. You can request referrals through the portal, website, or by telephone.
Please make a follow up appointment after the specialist visit or touch base with us by telephone or by secure portal message.
We encourage you to create a portal connection for your child. Ask any of our staff for portal information.
You can view medical history, immunizations, lab tests, update your health information, request appointments, referrals and medication refills from your secure portal from home.