Provide the finest quality preventive and acute pediatric care regardless of life situation or challenges in a caring, understanding, and competent manner, sensitive to cultures and privacy concerns.
Our practice would like to be available when you need us. Please ask about any special communication or access needs that you or your children have.
We have “policies” with your needs in mind. For example:
For life-threatening emergencies such as:
Penn State Health Medical Group – All About Children
Pediatrics and Adolescent Medicine and Children with Special Challenges
655 Walnut Street (7th Avenue and Walnut Street next to VF Outlets)
West Reading, PA 19611
Mailing Address: P.O. Box 6946, Reading, PA 19610-6946
Telephone: 610-372-9222 (available 24 hours)
Our Website: www.aacpp.com contains much helpful information
By Appointment Only
Monday, Tuesday, Wednesday: 7:30 a.m.-7 p.m.
Thursday: 9 a.m.-6 p.m.
Friday: 7:30 a.m.-5 p.m.
Emergencies handled 24 hours a day/7 days a week, as necessary
For non-emergency questions, please use your patient portal to contact us. We will respond within 48 hours.
We are available by phone for urgent or emergency situations 24 hours a day/7 days a week.
When you call, please have available:
If you are calling about an emergency, tell the receptionist so that you can be directed to the physician or nurse practitioner immediately.
Please call for prescription refills during office hours. Have the pharmacy phone number available when you call. Pick up your prescriptions from the pharmacy within eight hours of your call or visit to ensure that they are ready for you.
We are willing to coordinate your child’s medical care and help you select competent specialists. Most follow-up care can be provided in our office to save you long trips. Please call us two full working days before going to a specialist so that we can provide you with the best possible care for your child. Child and Family Support Services now provides bilingual behavioral health services in our office for your convenience.
Please advise us of any situations needing special attention.
We must have your written authorization when information is needed by a third party (i.e., another physician, lawyer, insurance company, etc.). We will not release information to anyone other than parents/legal guardians without your permission. Please bring photo ID to all visits.
For those families who have no health insurance and wish to pay cash for their visits, a fee of $75 for ill visits and $125 for checkups is all inclusive but must be paid at the time of the visit. PA ACCESS and CHIP applications are available.
Please bring your health insurance card(s) to every visit. If your child is covered by more than one health insurance, please be sure to tell us. Visits billed to the primary insurance count toward your deductible and may be paid by the secondary insurer, thus decreasing your out-of-pocket costs.
To keep your healthcare costs down, we try to participate in all insurance plans available in Berks County. Let us know if we are not a provider for your insurance.
Please be prepared to pay your co-pay when you register to be seen. Balances owed must be paid before leaving the office. We accept credit cards to assist with bill payment.
Other fees not covered by insurance are:
We value your suggestions. If you have ideas or concerns that have not been addressed, please call our Practice Manager, at 610-372-9222, ext. 938, and leave a message with your concern and the best time and phone number or email address to reach you.
If you are unable to keep an appointment, please call us in advance (24 hours if at all possible) so that we can used the appointment for another patient. Messages can be left after hours by following the prompts when you call us. If THREE appointments are missed and NO CALL IS RECEIVED BEFORE the appointment we may discharge your child/family from the practice.