Our Mission and Values

Provide the finest quality preventive and acute pediatric care regardless of life situation or challenges in a caring, understanding, and competent manner, sensitive to cultures and privacy concerns.

As Your Medical Home We Will:

  • Help our families achieve the best possible health for their children
  • See our patient as a whole, and advocate for healthy lifestyle, oral health and emotional well being
  • Strive for all our patients to be fully immunized. We strongly believe in the efficacy and safety of vaccines recommended by the Centers for Disease Control and Protection
  • Encourage keeping up-to-date with vaccination and age-appropriate screening tests
  • Work with you and other care providers (specialists and therapists) to coordinate care, if needed
  • Be available to your family 24/7 via our on-call doctors and nurse answering service
  • Expect you to notify us within 24 hours if you cannot keep your scheduled appointment

Access and Communication

Our practice would like to be available when you need us. Please ask about any special communication or access needs that you or your children have.

We have “policies” with your needs in mind. For example:

  • When you call for an appointment, your child will be seen within 24 hours if sick or within two to six weeks for a checkup.
  • When your child has tests or procedures done you can get the results by calling our nurses during office hours (follow the prompts carefully).
  • If you are referred to a specialist, with your permission, we will share information with them and with you in a timely manner.

Night Calls and Emergencies

For life-threatening emergencies such as:

  • Unconsciousness
  • Severe injury
  • Severe shortness of breath
  • Uncontrolled bleeding
  • Prolonged seizure
  • Call 911 – tell the ambulance to go to Penn State Health St. Joseph Medical Center or Reading Hospital Medical Center.
  • Also call 610-372-9222 – tell us your child’s name and situation, your phone number and where you are going.

For urgent situations such as:

  • Burns
  • Colds
  • Coughs
  • Cramps
  • Cuts
  • Diarrhea
  • Earache
  • Fatigue
  • Fever
  • Injuries
  • Joint pain
  • Pink eye
  • Poison ivy
  • Rashes
  • Sore throat
  • Sprain
  • Stomach pain
  • Vomiting
  • Call 610-372-9222 and follow the prompt instructions. A nurse will return your call within 15 minutes.
  • If we do not respond within 15 minutes, call 610-372-9222 and follow the prompt instructions again.

If you suspect that your child has eaten, drunk, or inhaled something poisonous:

  • Determine “what” and “how much”
  • Find the label or container
  • Call Poison Control Center at 1-800-222-1222
  • Follow their instructions
  • Call us at 610-372-9222

Please call early in the day for same-day urgent/ill appointments and nurse/physician questions.

Penn State Health Medical Group – All About Children
Pediatrics and Adolescent Medicine and Children with Special Challenges
655 Walnut Street (7th Avenue and Walnut Street next to VF Outlets)
West Reading, PA 19611
Mailing Address: P.O. Box 6946, Reading, PA 19610-6946
Telephone: 610-372-9222 (available 24 hours)
Fax: 610-372-0232
Our Website: www.aacpp.com contains much helpful information

Office Hours

By Appointment Only
Monday, Tuesday, Wednesday: 7:30 a.m.-7 p.m.
Thursday: 9 a.m.-6 p.m.
Friday: 7:30 a.m.-5 p.m.
Emergencies handled 24 hours a day/7 days a week, as necessary

Telephone and Internet Communication

For non-emergency questions, please use your patient portal to contact us. We will respond within 48 hours.

We are available by phone for urgent or emergency situations 24 hours a day/7 days a week.

When you call, please have available:

  • Your child’s name and age,
  • Exact symptom(s) and temperature
  • Telephone number of your local pharmacy
  • A pencil and paper
  • A phone number where we can reach or text message you

If you are calling about an emergency, tell the receptionist so that you can be directed to the physician or nurse practitioner immediately.

Prescriptions

Please call for prescription refills during office hours. Have the pharmacy phone number available when you call. Pick up your prescriptions from the pharmacy within eight hours of your call or visit to ensure that they are ready for you.

Referrals

We are willing to coordinate your child’s medical care and help you select competent specialists. Most follow-up care can be provided in our office to save you long trips. Please call us two full working days before going to a specialist so that we can provide you with the best possible care for your child. Child and Family Support Services now provides bilingual behavioral health services in our office for your convenience.

Confidentiality

Please advise us of any situations needing special attention.

Privacy Policy

We must have your written authorization when information is needed by a third party (i.e., another physician, lawyer, insurance company, etc.). We will not release information to anyone other than parents/legal guardians without your permission. Please bring photo ID to all visits.

Insurance, Fees, Payments

For those families who have no health insurance and wish to pay cash for their visits, a fee of $75 for ill visits and $125 for checkups is all inclusive but must be paid at the time of the visit. PA ACCESS and CHIP applications are available.

Please bring your health insurance card(s) to every visit. If your child is covered by more than one health insurance, please be sure to tell us. Visits billed to the primary insurance count toward your deductible and may be paid by the secondary insurer, thus decreasing your out-of-pocket costs.

To keep your healthcare costs down, we try to participate in all insurance plans available in Berks County. Let us know if we are not a provider for your insurance.

Please be prepared to pay your co-pay when you register to be seen. Balances owed must be paid before leaving the office. We accept credit cards to assist with bill payment.

Other fees not covered by insurance are:

  • Returned check: $35
  • Missed appointments: $25
  • Form completion:
    • Driver License Forms: $15
    • Work permits: $5
    • Physicals, Statement Printouts: $15
    • Letter: $35
  • Unpaid accounts may be charged 1.5% interest per month after 90 days.

You Can Make Care Better and Appointments Go Well if You:

  • Are prepared to share how your child is doing (at play, at school, sleep, etc.) and any family stresses.
  • Write down and bring your main questions and concerns.
  • Bring your child’s immunization record to every visit.
  • Bring a list of any other providers your child sees and their contact information.
  • Ask for help in creating and sharing a complete record of your child’s care.
  • Bring all the medications that you have at home for your child to each visit. This is very important for medication safety concerns.

Parent/Patient Concerns

We value your suggestions. If you have ideas or concerns that have not been addressed, please call our Practice Manager, at 610-372-9222, ext. 938, and leave a message with your concern and the best time and phone number or email address to reach you.

If you are unable to keep an appointment, please call us in advance (24 hours if at all possible) so that we can used the appointment for another patient. Messages can be left after hours by following the prompts when you call us. If THREE appointments are missed and NO CALL IS RECEIVED BEFORE the appointment we may discharge your child/family from the practice.